Effective Date: Jan 2026
Last Updated: June 2026
Welcome to Next Nation Concierge (“Company,” “we,” “our,” or “us”). These Terms & Conditions govern your access to and use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms & Conditions.
By accessing or using our website, you acknowledge that you have read, understood, and agree to comply with these Terms & Conditions. If you do not agree, please refrain from using our website or services.
Next Nation Concierge provides premium concierge, relocation, lifestyle management, travel assistance, and community support services to individuals, families, businesses, expatriates, tourists, and organizations operating in or visiting Kenya.
You must be at least 18 years of age or have the consent of a parent or legal guardian to use our services.
By using this website, you confirm that the information you provide is accurate and complete.
Our services may include:
- Concierge Services
- Relocation Assistance
- Lifestyle Management
- Airport Transfers
- Home Search Assistance
- School Search Support
- Business & Corporate Concierge
- Community Events
- Travel Planning
- Membership Programs
Availability of services may vary depending on location, timing, and third-party availability.
Where applicable:
- Membership benefits apply only to active members.
- Membership fees are subject to change with prior notice.
- Memberships are non-transferable unless otherwise agreed in writing.
- Certain services may incur additional charges beyond the membership fee.
Service requests may be submitted through:
- Website forms
- Telephone
- Member Portal (where applicable)
Submission of a request does not guarantee immediate availability. Our team will confirm acceptance, timelines, and any applicable charges.
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Cancellation requests should be submitted as early as possible.
Refund eligibility depends on:
- Type of service
- Third-party booking commitments
- Costs already incurred
Some bookings, reservations, and third-party services may be non-refundable.
Specific refund policies will be communicated where applicable.
Next Nation Concierge works with trusted partners including:
- Hotels
- Airlines
- Transport providers
- Schools
- Healthcare providers
- Property agents
- Tour operators
While we carefully select our partners, we are not responsible for delays, cancellations, losses, or failures caused by third-party providers.